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If you find you’re still experiencing regular issues with contact, don’t hesitate to reach out to us for additional support at support@somneesleep.com.

<div data-block="true" data-editor="a12pj" data-offset-key="259dd-0-0" id="isPasted"><div data-offset-key="259dd-0-0">Here are a few tips to help for your next session:</div></div><div data-block="true" data-editor="a12pj" data-offset-key="6m6e4-0-0"><div data-offset-key="6m6e4-0-0"> </div></div><div data-block="true" data-editor="a12pj" data-offset-key="9pvob-0-0"><div data-offset-key="9pvob-0-0">1. Make sure the headband feels snug, but comfortable. &#xA0;It should be tight enough that you can&#x2019;t easily slide it around your head, but not so tight that you feel discomfort.</div></div><div data-block="true" data-editor="a12pj" data-offset-key="6bttf-0-0"><div data-offset-key="6bttf-0-0">2. Make sure electrodes are securely attached.&#xA0;Sometimes the electrode may not fully click into the flex clip until you wiggle/move it a little. When correctly seated, you&#x2019;ll hear a &#x201C;click&#x201D;. The electrode will not be able to slide sideways on the flex clip, instead remaining fixed.&#xA0;<a href="https://attachments.gorgias.help/8X1Bk7dKvb2KgRm0/hc/Q9r0k7BZnl7vg13y/2024052200-387a5873-ff12-4aa6-832d-96098a48c98b-somnee_electrode_attach-4bfc5be1-bb0b-4aba-bd16-cabd74945776.mp4" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">*Please click here for a quick video to show how to properly snap in the electrodes to minimize contact issues.</a></div></div><div data-block="true" data-editor="a12pj" data-offset-key="bfktk-0-0"><div data-offset-key="bfktk-0-0">3. Gently press on the electrodes to ensure good contact.&#xA0;Once you&#x2019;ve put on the headband and attached the flex clip, apply gentle pressure on the sides of the flex clip so that the electrodes stick well on your skin. Make sure there is no skin creams or hair under the electrodes as that can cause uncomfortable sensation.</div></div><div data-block="true" data-editor="a12pj" data-offset-key="d1uii-0-0"><div data-offset-key="d1uii-0-0">4. Replace electrodes every 4th night.&#xA0;Swap the electrodes out for fresh ones every 4th night. During the winter months, you may want to change them out every 2 nights to account for shifting weather that can affect gel quality. Store your electrodes in a drawer (cool/dark place) to keep them from drying.</div></div><div data-block="true" data-editor="a12pj" data-offset-key="ccf0t-0-0"><div data-offset-key="ccf0t-0-0">5. Restart the app and device.&#xA0;Completely close out of the app and then hold down the button on the bottom of your Somnee headband for 8 seconds. When you see the headband light begin flashing yellow, you can let go of the button.</div> If you find you&#x2019;re still experiencing regular issues with contact, don&#x2019;t hesitate to reach out to us for additional support at&#xA0;<a href="mailto:support@somneesleep.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">support@somneesleep.com</a>.</div>

I am getting "Fix Contact" message when trying to run a session

1. Make sure your Somnee is charged. *Pro Tip: Place your headband on the charging mound after finishing your 15-minute stim session to ensure a full charge for tomorrow night. 2. Your Somnee headband should connect automatically upon opening the Som

<h2 data-cascade id="isPasted">Here&apos;s your step-by-step guide to starting your first stim session:</h2>1. Make sure your Somnee is charged.*Pro Tip: Place your headband on the charging mound after finishing your 15-minute stim session to ensure a full charge for tomorrow night.&#xA0;2. Your Somnee headband should connect automatically upon opening the Somnee App on your phone/tablet.*If the device doesn&apos;t connect, completely close the app. Go to your settings and check that Bluetooth is enabled in your Somnee app permissions. When you relaunch the Somnee App, the headband should then connect automatically.3. Attach a pair of gel electrodes to the flex clip.&#xA0;*For the best performance, you&apos;ll need to replace your electrodes every 3 nights.3a. With the electrode package sleeve in one hand, take your flex clip and align the metal hole with the metal knob on the back of an electrode.&#xA0;3b. Gently push the flex clip onto the metal knob until you feel and hear it &quot;snap&quot; into place. If the flex clip doesn&#x2019;t slide off the electrode, you&#x2019;ve successfully attached the electrode.3c. Once attached, use your thumb to lift the edge of the electrode and peel it off the plastic film in the sleeve.&#xA0;3d. Repeat steps 1-4 for the other side.&#xA0;3e. Once attached, rotate the electrodes by the edge so they align with the flex clip.&#xA0;4. Put on your Somnee headband.&#xA0;4a. Align the center of the headband with the bridge of your nose. The bottom of the headband should sit just above your eyebrows.4b. Adjust the band so it feels snug, but comfortable.&#xA0; *Once you tighten the band the first time, you won&apos;t need to re-adjust when taking it off or putting it on.5. Snap the flex clip into the top of the headband. Gently press the electrodes onto your forehead to ensure they&apos;re making full contact and lying flat against your skin.*Wash and fully dry your face to ensure clean skin before using Somnee. Make sure all hair is clear from your forehead when you place the electrodes. If strands of hair get trapped under the electrode, it can cause light discomfort during the stimulation.&#xA0;**If there are any acne, blisters, or skin blemishes where the gel electrodes are supposed to be placed, please wait until they&apos;ve healed before using Somnee.6. Press the button located on the bottom of your Somnee headband to turn it on.7. Open the Somnee App and click &quot;Start Session&quot; to begin your 15-minute sleep stimulation session.8. Your first session, you&apos;ll be guided through these steps on the app.9. The stim session will start with a 30-second neural reading, then provide 15 minutes of gentle neurostimulation.&#xA0;10. Once your 15-minute session ends, remove the headband and set it on the charging base to ensure it&apos;s ready for tomorrow night.&#xA0;Disconnect the flex clip and place the gel electrodes face-down on the charging mound. (Leaving the flex clip on the headband can make the electrodes dry out, which can prompt discomfort during your next stim session.)Congratulations &#x2014; You&apos;ve just completed your first stim session!

Starting your first stim session

It’s one of the top questions we get asked. For just 0.60¢ a day, our membership provides access to the Somnee app – where you manage your Somnee sessions. But it includes much more…. #1 Progressive personalization. Somnee isn’t a “one-and-done” prod

It&#x2019;s one of the top questions we get asked.&#xA0;For just 0.60&#xA2; a day, our membership provides access to the Somnee app &#x2013; where you manage your Somnee sessions. But it includes much more&#x2026;#1 Progressive personalizationSomnee isn&#x2019;t a &#x201C;one-and-done&#x201D; product.Every night you use it, Somnee runs 100s of algorithms to assess how effective it was at helping you sleep. It then uses those insights to make your stimulation even more effective for your next session.&#xA0;Your membership facilitates the robust data processing needed to fine-tune your stimulation and help you enjoy deeper, more restorative sleep every night.#2 Dr. Matt Walker&#x2019;s sleep journalCreated by Somnee&#x2019;s Chief Sleep Advisor, UC Berkeley Professor of Neuroscience, and author of New York Time&#x2019;s Bestseller, &#x201C;Why We Sleep,&#x201D; Dr. Matthew Walker &#x2014; our exclusive in-app journal helps you track your daily habits and explore trends in how they impact your nightly sleep and long-term health goals.#3 Nightly sleep readiness scoresAfter every session, Somnee creates a report that features scores for your brain&#x2019;s readiness to sleep quickly (onset), have fewer wake-ups (maintenance), sleep deeply (depth), and enjoy overall better sleep.&#xA0;#4 Regular electrode replacementsWe&apos;ll send you a fresh pack hydrogel electrodes for your nightly stimulation based on your nightly usage. (Electrodes perform best when replaced every 3 days, so Somnee sleepers typically go through 10 a month.)&#xA0;With our membership, you don&#x2019;t have to worry about the cost of electrodes or shipping &#x2014; we cover it for you!

What is included in the Somnee membership?

Somnee appreciates the men and women who have dedicated their lives to protect our country. Somnee offers $40 off for our active military and/or veterans who have served our country, to receive this $40 off, you will need to create a free GovX ID acc

Somnee appreciates the men and women who have dedicated their lives to protect our country.Somnee offers $40 off for our active military and/or veterans who have served our country, to receive this $40 off, you will need to create a free GovX ID account, you can sign up and get verified for free by clicking here: <a href="https://auth.govx.com/register?returnUrl=https%3A%2F%2Fauth.govx.com%2Foauth%2Fauthorize%3Fclient_id%3D941363d5-2678-e911-80e8-14187735bc96%26redirect_uri%3Dhttps%253A%252F%252Fauth.govx.com%252Fshopify%252Fcallback%26scope%3Duser_profile%2520user_demographics%2520verification%26response_type%3Dcode%26goTo%3Dregister%26campaign_id%3D9829%26state%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%253D%253D%26code_challenge%3DjNizlj31PxFExSQwiXZd6oYvD5C%252Fu%252FcVyuq3PrK6A3k%253D%26code_challenge_method%3DS256%26x_signed_url%3DecEvHeiYuEV38UO368Np7DzZ3FrzGsafq1TS4rUJ0ik%253D">GovX ID</a>Once you have an account, you will be asked to login at check out seen below:<img src="https://attachments.gorgias.help/8X1Bk7dKvb2KgRm0/hc/Q9r0k7BZnl7vg13y/2024120422-32feaa9f-2101-49d0-84fc-319c5f413a8c-screenshot%202024-12-04%20at%2014.23.22.png" style="width: 401px;" class="fr-fic fr-dib">What is GovX ID?GOVX ID instantly and securely verifies your military, first responder, healthcare worker and government employee status online. That means you don&#x2019;t have to upload documents or share sensitive information on multiple websites to access discounts. Simply log in with your GOVX ID and we&#x2019;ll handle the authentication on your behalf.GOVX ID is trusted by more than 8 million members and thousands of brands. We keep your information safe and make it easy to unlock the discounts you&#x2019;ve earned when you shop online.

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I am getting "Fix Contact" message when trying to run a session

Starting your first stim session

What is included in the Somnee membership?

Does Somnee offer a military/veteran discount?

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