Account and Subscription
Account Management, Password, Subscription, Privacy Policy
How do I update my payment information?
If you need to update your payment information, please email us at [email protected].
How do I change my email address on my account?
Because your personalization and sleep data is directly tied to your email address, we do not suggest you change the email address associated with your account, but if you no longer have access to this email address and must have it changed, please e
How do I reset/change my password?
There are two ways you can reset the password to your Somnee account:. 1) While logging into your account, please put in the email address associated to your account, click on the "Forgot Password" button, this will send an email to the email associa
How do I upgrade my monthly membership to an annual membership?
To upgrade your subscription from monthly to annual membership, please send our support team an email at [email protected] and we'll ensure your old subscription is successfully upgraded and running smoothly.
Transfer your Somnee to family or friend
If you would like to transfer your Somnee to a friend, family member, or someone you think could benefit from it — please reach out to us at [email protected]. We'll help secure your data and reset the Somnee headband for a new account and user
How do I update my shipping address?
If you have moved and need to update your shipping address, please email us at [email protected].
Can I share my membership with a family member?
No, your headband and membership cannot be shared, as they store all your unique EEG-based learnings and personalization for improved neurostimulation. Since this data is specific to your brain, the sessions won’t be tailored to someone else’s unique
I was given Somnee as a gift, how do I purchase a membership to use my Somnee?
To activate and access your account after receiving Somnee as a gift, you'll need to select your Somnee Sleep Membership type.The Somnee Sleep Membership facilitates the progressive personalization of your nightly stimulation sessions for better, dee
How do I cancel my Somnee Sleep Membership?
Please note: Your Somnee Sleep Membership includes personalized daily stimulation that adapts to your brain patterns, monthly electrode shipments, and daily reporting which are required to use the Somnee headband. If you cancel the membership, you w
Why is my membership billed right away before my headband arrives?
Your membership activates immediately to give you access to Dr. Matthew Walker's sleep journal, Somnee app features, and educational content right away — so you can start preparing for better sleep before your headband arrives.
Do I need a membership to use the Somnee Smart Sleep Headband.
We get it — no one wants another monthly fee! But Somnee’s membership isn’t just another subscription. From as low as 55¢ a day (far less than the usual $4.50 for coffee), membership covers regular replacements of our medical-grade hydrogel electrode