Can't find what you are looking for? Send us a message.
Our team will typically get back to you within 24 hours.

Somnee

Electrode shipments are trigged based on your Somnee usage, but we understand sometimes things happen and you will need additional electrodes outside of the regular shipping cadence. To request a fresh pack of hydrogel electrodes, click the menu bar in the app, then click on your profile. You&apos;ll see a button to request new electrodes.*All shipments of electrodes are covered under your Somnee Membership, making them entirely free! Just hit the button to request a new pack of electrodes and they&apos;ll be on their way to you within 1-3 business days.

Electrode shipments are trigged based on your Somnee usage, but we understand sometimes things happen and you will need additional electrodes outside of the regular shipping cadence. To request a fresh pack of hydrogel electrodes, click the menu bar

How do I request a new electrode shipment?

Using your Somnee

Somnee App

How do I update my payment information?

How do I change my email address on my account?

How do I reset/change my password?

How do I upgrade my monthly membership to an annual membership?

Transfer your Somnee to family or friend

How do I update my shipping address?

Can I share my membership with a family member?

I was given Somnee as a gift, how do I purchase a membership to use my Somnee?

Account and Subscription

What is included in the Somnee package?

Downloading the Somnee App

Device Settings for the Somnee App

How should I prepare my skin for a stim session?

What does a Somnee stim session feel like?

How often should I use my Somnee?

How do I place on or change the electrodes on the flex clip?

Is it safe to do a 2nd stim session in the same night?

Is the Somnee device helpful for staying asleep throughout the night or only for falling asleep?

Somnee headband LED lights

My stim session seemed shorter than normal

Can I share my Somnee with a family member?

I just started using Somnee, I am not feeling any sleep improvements

What should I do if I wake up in the middle of the night and cannot fall back asleep?

Somnee Basics

What is the difference between auditory modulation vs. tES?

Phone/device settings for the Somnee App

What are the phone/device requirements to use Somnee?

How do I adjust my stim's intensity?

What is the Night Shift toggle on the Somnee app?

How do I change my Stim audio/music?

How do I adjust the Somnee headband's LED?

Is my data secure?

Can Somnee be used in Airplane Mode?

What is the Dr. Matt Walker Sleep Journal?

How do I reset my Somnee headband?

How should I care for my electrodes?

How long does a charge last?

How often should I change my electrodes?

Can I use my own gel on electrodes instead of using a new one?

Can I wash my Somnee headband?

What material is used for the Somnee headband?

My hydrogel electrodes feel dry and it’s only been 1 or 2 days.

How do I pair a replacement headband with my account?

How should I care for my Somnee headband?

How long does it take to fully charge my Somnee?

I don’t feel like my sleep is improving after I use Somnee.

How do I get replacement parts?

What does a stim session feel like?

The stim session sensation is too strong or uncomfortable.

I am not feeling any stim sensation.

How do I check my Somnee's battery level?

I need more electrodes /  I have not received electrodess

Can I travel with my Somnee?

Skin irritations

What can I do during my Somnee session to help me fall asleep?

The stimulation feels stronger than one side than the other

How long does it take for the Somnee device to adapt to my sleep patterns?

What if the EEG sensor covers on my headband come off?

How do I change my electrodes?

Why am I not getting electrodes?

Somnee Headband

The app says “Session Timed Out”

The app says “Charge your Somnee”

Somnee headband isn't connecting with my phone/mobile device

What can I do if my Somnee app is not detecting the device?

App says “Reconnect” or “Wake up your Somnee”

The electrodes aren’t touching my forehead or keep losing contact.

Somnee App says "Already Subscribed"

What should I do if my Somnee device does not turn on?

What do the LED lights mean?

My Somnee stopped working after updating the firmware.

Why can't I find Somnee on my Bluetooth's list of available devices?

My session was shorter than normal

My Somnee is out of battery after one session

I am getting a "Somnee was not found" message when trying to start a session

Troubleshooting

How do I sync my data to see my sleep reports?

Why don’t the results match up with my smart watch or smart ring?

Do I have to wear Somnee all night to get a sleep report?

Where can I find sleep reporting?

How do I read/understand my sleep reports?

How do I ensure my Somnee headband is recording my stim session data accurately?

How can I correct issues with the Somnee sleep report dates or missing sleep data?

How can I increase my sleep score?

Sleep Reports

What is Somnee's return policy?

Can I use my HSA/FSA to pay for Somnee?

Is Somnee available in my country?

What is the Somnee Sleep Well Guarantee?

Will my insurance pay for my Somnee headband/membership?

I haven't received my electrode shipment

Where can I purchase Somnee?

Can Somnee help with jet lag?

I generally sleep well, but I would like to optimize my time sleeping, is Somnee for me?

When does the Sleep Well Guarantee start?

Do you offer Expedited Shipping on orders?

Does Somnee offer discounts to teachers?

Does Somnee offer a discount to first responders?

I am active in the miliary and stationed in another country

Order Help

Session reports

Stim session

Stim Reports

Top-up session

Somnee session

Night shift

Charging mound

Charging base

Glossary of Terms

Can I use Somnee while taking prescription medication?

Who can use Somnee?

What is a stim session (tACS)?

How does Somnee work?

Is Somnee safe to use with sleep medications/aids?

What happens if I forget to do a stim session or wear my Somnee?

What's the research or science behind Somnee's technology?

Can I wear Somnee with my CPAP machine for sleep apnea?

Does Somnee help with snoring?

Is tES safe?

Is Somnee safe if I am a cannabis and/or THC consumer?

Sleep Science

I would like to be a Somnee influencer or brand ambassador

I would like to become a retail partner

I would to participate in your clinical research

I am interested in Somnee for my employees

Who are Somnee's founders?

What are your terms & conditions?

What is your privacy policy?

I am interested in a business partnership

Business Inquiries

I am getting "Fix Contact" message when trying to run a session

Starting your first stim session

What is included in the Somnee membership?

Does Somnee offer a military/veteran discount?

Activating your Somnee Sleep Membership

Do I need to wear Somnee all night?

How do I request a new electrode shipment?Updated 8 months ago