I am getting "Fix Contact" message when trying to run a sessionUpdated 2 months ago
Here are a few tips to help for your next session:
1. Make sure the headband feels snug, but comfortable. It should be tight enough that you can’t easily slide it around your head, but not so tight that you feel discomfort.
2. Make sure electrodes are securely attached. Sometimes the electrode may not fully click into the flex clip until you wiggle/move it a little. When correctly seated, you’ll hear a “click”. The electrode will not be able to slide sideways on the flex clip, instead remaining fixed. *Please click here for a quick video to show how to properly snap in the electrodes to minimize contact issues.
3. Gently press on the electrodes to ensure good contact. Once you’ve put on the headband and attached the flex clip, apply gentle pressure on the sides of the flex clip so that the electrodes stick well on your skin. Make sure there is no skin creams or hair under the electrodes as that can cause uncomfortable sensation.
4. Replace electrodes every 4th night. Swap the electrodes out for fresh ones every 4th night. During the winter months, you may want to change them out every 2 nights to account for shifting weather that can affect gel quality. Store your electrodes in a drawer (cool/dark place) to keep them from drying.
5. Restart the app and device. Completely close out of the app and then hold down the button on the bottom of your Somnee headband for 8 seconds. When you see the headband light begin flashing yellow, you can let go of the button.
If you find you’re still experiencing regular issues with contact, don’t hesitate to reach out to us for additional support at [email protected].