App says “Reconnect” or “Wake up your Somnee”Updated 8 months ago

When you receive an in-app message that says "Reconnect" or "Wake up Your Somnee," it means that the app has lost connection with your headband, either due to the device going to sleep to conserve battery power or a connectivity issue.

To restore the connection, try the following:

Option 1

1. Turn off your Bluetooth, wait 5-10 seconds, then re-enable your Bluetooth.

If your headband still isn't connecting, try option 2.

Option 2

1. Make sure your mobile device is within Bluetooth range of Somnee and that Bluetooth is enabled.

2. Press and release the button on Somnee headband to wake it up. You should see the LED light on the bottom of the headband light up yellow. (If it doesn’t light up, put Somnee on the charging base to charge.)

If that doesn't work, try option 3.

Option 3

1. Fully close out of the Somnee App.

2. Reset your Somnee by pressing the button on the bottom of the headband for 10s. 

3. Re-open the Somnee App. Your headband and the app should connect automatically. (If they still don’t connect, go to your phone's settings and find the Somnee app. Disable, then enable the Bluetooth permissions and try opening the Somnee App again.)

If you've tried all options and are still experiencing connection issues, please email us at [email protected].