Battery and Connectivity issues, Error messages, Software & Firmware updates
For your safety, there's a limit on how many stim sessions you can have in a 12-hour period. Every 12 hours, you can complete:. - x1 15-minute Somnee stim session- x1 "Top Up" session (*becomes available 2 hours after your primary stim session.). If
Place your headband in the charger. You can check in the app settings to see your headband’s battery level. It typically takes between 1-1.5 hours to fully charge your Somnee headband from empty. *You can avoid draining your Somnee headband by simply
If you're having trouble connecting your Somnee headband to the app, or the app is unable to detect your device, follow these steps:. If you've recently changed your headband, unpair the older headband by going to device settings and clicking "unpair
The app should connect to your Somnee headband automatically. If you're having trouble connecting your Somnee headband to the app, or the app is unable to detect your device, follow these steps:. If you've recently changed your headband, unpair the o
When you receive an in-app message that says "Reconnect" or "Wake up Your Somnee," it means that the app has lost connection with your headband, either due to the device going to sleep to conserve battery power or a connectivity issue. To restore the
If your electrodes are not touching your forehead, please try the following:
If you are trying to log into your Somnee app and keep receiving the "Already Subscribed" page seen below:. This means you have not yet activated your membership, please click the "Back" button and follow the below steps. 1) Open the app and click "C
If your Somnee device won't turn on, make sure it's fully charged by placing it on the charger base. You should see a blue LED turn on to indicate it is charging. It takes approximately one and a half hours to fully charge the Somnee headband. The bl
LED ColorIndicationSolid YellowWhen you start or reset Somnee, you'll see a solid yellow light before it begins flashing.Flashing YellowThe Somnee headband is awake and ready to pair with your app.Solid BlueWhen you place your headband on the charger
Sometimes when updating your Somnee headband's firmware, it may reset your device's settings. Please check the following device settings to ensure they are enabled:. *If this doesn't fix the problem, please close the Somnee app and reboot your device
The Somnee headband cannot be paired using your mobile device's Bluetooth settings - It can only be paired to your device through the Somnee app. Download the app by searching for “Somnee” in the iOS App Store or Google Play Store on your mobile devi
If your session was shorter than normal, a few things might have happened. 1. Stimulation may have been interrupted by losing contact with electrodes. In your next session, make sure your forehead, electrodes, and EEG sensors are clean and lay flat a
The Somnee headband can run up to 8 hours on a full charge, it is important that after your initial Somnee session, you place your Somnee headband onto the charger as that is only way to put the headband on sleep mode, if you do not do this, the head
If you are getting the "Somnee was not found" while trying to run a stim session (seen below), there could be two reasons why this is happening:. 1) Your headband is in rest mode, please quickly press the button on your headband to wake it up, the LE